Senior Manager, Sales and Delivery Acceleration, Professional Services at Amazon

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Amazon
Senior Manager, Sales and Delivery Acceleration, Professional Services
CN, Shanghai

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Location: Beijing/Shanghai/ShenZhen

About Amazon Web Services Since 2006, Amazon Web Services has been the world鈥檚 most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and six more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers鈥攊ncluding the fastest-growing startups, largest enterprises, and leading government agencies鈥攖rust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Are you passionate about unleashing the potential in top professional services organization? Have you scaled enterprise class professional services to the next level? Do you want to impact the trajectory of AWS Professional Services?

AWS Professional Services (ProServe) engages in a wide variety of technical and non-technical projects for customers and partners, accelerating achievement of their stated business outcomes. Obsessing over customer's success, our team collaborates across the entire AWS organization to bring the right expertise and the right solution to achieve business outcomes. In addition, we bring customer insights back to the service/engineering teams to enable future innovation on the AWS platform.

As Senior Manager, Sales and Delivery Acceleration for ProServe, you will design professional services sales methodologies and approaches, sales enablement programs to engage, grow and expand our customers' cloud journey as well as develop or enhance new or existing approaches to contract management, sales processes, delivery method and quality, and overall customer experience. You will work with our Partner team to develop Partners to further scale out capacity and capacities. You will also guide our teams in thinking big on behalf of AWS customers via our Deal Review mechanisms, helping teams in deal shaping, deal strategy, deal pricing, deal risk and opportunity management.


The successful candidate will have a demonstrated track record of:

路 Knowing Your Customers鈥擴nderstand their priorities, what they are saying, and more importantly, what they aren鈥檛. Deliver and drive value for them.
路 Innovation鈥擜ppreciate what exists, identify why it works. Then rebuild it or build something totally different that derives even MORE value. Invent and simplify.
路 Judgment鈥擳ake different perspectives and business needs, develop a solution that works, move the ball forward. Be able to support your opinions with sound reasoning grounded in business needs路
路 Program Management鈥擝uild plans with clear objectives, milestones, stakeholders, and metrics.
路 Prioritization鈥擳here will be a constant flow of work, both tactical and strategic. Determine what gets done first and why, while managing a plan for what to do with everything else.
路 Consulting鈥擴tilize past experience, deep knowledge of processes and policies, and knowing what鈥檚 going on across our organization to create the right solutions.
路 Communication鈥擲hare your ideas, listen to others, follow-up, and follow-up again.
路 Dealing with Ambiguity鈥 Sometimes it is not clear how we are going to get there. Can you help carve a path? How fast can you do it? What are the tradeoffs? Take risks and be willing to try new things, fail fast and iterate.
路 Doing a Lot with a Little鈥擠o you have the design and development skills to create impactful and professional programs without outside help?

Key job responsibilities
路 Define the needs of the business in partnership with sales and partner stakeholders, business leaders, and Professional Services leaders.
路 Evaluate current programs for effectiveness and relevancy and develop a roadmap for iteration, deprecation and/or creation of future programs.
路 Assist teams in the shaping and execution of sales strategy and sales opportunities through direct support and via mechanisms like the Deal Desk to expand capacity, improve quality, and accelerate velocity
路 Assist teams in the delivery excellence by adoption agile delivery methodology, and scale through our partner networks
路 Raise the bar on our sales experiences by measuring the impact and seeking customer feedback to determine areas for improvement
路 Partnering with global teams to collect sales IP (proposals, margin analyses, SOWs) and experiences with a global mindset
路 Influencing key stakeholders to continually invest in selling capacity, performance and expertise
路 Strengthen sales execution and improve sales effectiveness to enable non-linear sales growth. In this context, implement initiatives and design mechanisms to drive sales cadence, streamline customer pursuits, and develop sales operation models.
路 Enhance the pipeline analytics across seller segments, for ProServe to provide better coverage and ultimately solutions for our customers and partners.
路 Seller enablement through content and tools such as First call deck, Proposal template.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn鈥檛 followed a traditional path, or includes alternative experiences, don鈥檛 let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world鈥檚 most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating 鈥 that鈥檚 why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it鈥檚 in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We鈥檙e continuously raising our performance bar as we strive to become Earth鈥檚 Best Employer. That鈥檚 why you鈥檒l find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there鈥檚 nothing we can鈥檛 achieve in the cloud.

AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team.

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We are open to hiring candidates to work out of one of the following locations:

Beijing, 11, CHN | Shanghai, CHN | Shenzhen, 44, CHN

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