Senior Machine Learning Engineer - Speech

About Us

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

The Opportunity

As a Machine Learning Scientist - Speech, you will play a crucial role in advancing our voice technology solutions. You will work on enhancing voice features, optimizing user experiences in noisy environments, and improving streaming encoding/decoding to give our voice interfaces a competitive edge. This role involves hands-on experimentation, applied research, and close collaboration with engineering and product teams to push the boundaries of what’s possible in voice technology.

What you will get to do:

• Improve and enhance core voice features to elevate the overall user experience.
• Develop and implement techniques for noise reduction and speech enhancement to improve performance in challenging environments.
• Optimize streaming encoding/decoding to maintain the highest quality in real-time voice interactions.

What we are looking for:

• You are passionate about generative AI technology and eager to explore its applications in voice processing.
• You are excited by the prospect of applied research and continuously benchmarking the latest speech technologies.
• You thrive in a collaborative environment, working closely with cross-functional teams to bring innovative solutions to life.
• You are proactive, curious, and always looking to learn and implement the latest trends and technologies in speech and AI.

What You Are Not:

• You are not just looking for a traditional development role; this position is highly research-focused and requires an experimental mindset.
• You are not afraid of working with ambiguity and are comfortable navigating the complexities of rapidly evolving AI technologies.
• You are not interested in working in silos; this role requires continuous communication and teamwork with other researchers, engineers, and product managers.

Qualifications:

• 3+ years of experience in speech processing and related fields.
• Expertise in Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies.
• Strong foundation in signal processing, noise reduction, and other key aspects of voice technology.

About the ML Team

We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI’s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well :-)

Compensation, Benefits and Perks

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.