Shield AI

Company

8 months ago

Senior Customer Success Manager (R2896)

Washington DC Metro Area

Full-time

Job Description

This job posting has expired and no longer accepting applications.

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers, managing account health, and driving renewals.

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers, managing account health, and driving renewals.

What you'll do:

Build and maintain strong relationships with customers

Act as the primary point of contact for customer onboarding, training, offboarding and renewals

Develop and implement customer success plans

Conduct regular reviews to ensure customers are achieving their goals

Collaborate with sales and product teams to address customer needs and feedback

Own and drive contract renewal

Collaborate with sales to expand revenue in a land and expand motion

Required Qualifications:

Bachelor's degree in business, engineering, or a related field.

7+ years of experience in customer success or account management.

3+ years of experience working with large enterprise customers.

Proven experience in revenue renewal and retention for multi-million-dollar contracts.

Experience working in a startup environment.

Excellent communication and project management skills.

Strong problem-solving skills and the ability to think strategically.

Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications:

Strong understanding of AI and robotics technology.

Experience building and running a small customer success team at a startup.

Familiarity with the defense aviation industry.

Familiarity with developer facing software products.

Certification in project management.

Certification in customer success management.

Experience in supporting customers for new products.

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