MoAIJobs
  • Job Categories
    • Shield AI logo

    Senior Customer Success Manager (R2896)

    Posted 396 days ago

    Job Description

    This job posting has expired and no longer accepting applications.

    The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers, managing account health, and driving renewals. 

    The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers, managing account health, and driving renewals. 

    What you'll do:

  • Build and maintain strong relationships with customers 
  • Act as the primary point of contact for customer onboarding, training, offboarding and renewals 
  • Develop and implement customer success plans 
  • Conduct regular reviews to ensure customers are achieving their goals 
  • Collaborate with sales and product teams to address customer needs and feedback 
  • Own and drive contract renewal 
  • Collaborate with sales to expand revenue in a land and expand motion 

    • Required Qualifications:

  • Bachelor's degree in business, engineering, or a related field. 
  • 7+ years of experience in customer success or account management. 
  • 3+ years of experience working with large enterprise customers. 
  • Proven experience in revenue renewal and retention for multi-million-dollar contracts. 
  • Experience working in a startup environment. 
  • Excellent communication and project management skills. 
  • Strong problem-solving skills and the ability to think strategically. 
  • Ability to work in a fast-paced, dynamic environment. 

    • Preferred Qualifications:

  • Strong understanding of AI and robotics technology. 
  • Experience building and running a small customer success team at a startup. 
  • Familiarity with the defense aviation industry. 
  • Familiarity with developer facing software products. 
  • Certification in project management. 
  • Certification in customer success management. 
  • Experience in supporting customers for new products. 
    • #LI-ED1
    #LB

    This job posting has expired and no longer accepting applications. Please check out our latest AI jobs.

    Shield AI logo

    Shield AI

    0 jobs posted

    View all Shield AI jobs

    About the job

    Posted on

    Jan 15, 2025

    Apply before

    Feb 14, 2025

    Job typeFull-time
    CategoryRobotics
    Location
    DC
    Skills
    robotAGImanagementengineering

    Share this job opportunity

    Professional headshot example

    Professional headshots increase response rates by 40%

    Get your headshots with AI for $29

    Ready in 3 minutes
    Save $200+ vs photographer
    Perfect for LinkedIn & resumes
    Get My Headshots

    Similar Jobs

    Looking for something different?

    Browse all AI jobs