Senior Business Analyst
Job Description
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
C360.Monks is a trusted Salesforce Consulting Partner and MuleSoft Partner, helping organizations grow faster and create deeper customer connections. Our certified experts have decades of experience and are highly skilled in delivering business solutions leveraging Salesforce Core, Marketing Cloud and MuleSoft.
Clients who choose C360.Monks include some of the nation's most reputable brands, as well as fast growing startups. We're focused on business outcomes and moving the needle faster for our customers.
Role Overview
As a Senior Business Analyst, you will play a key leadership role in translating complex business needs into technical solutions. Leveraging your extensive analytical expertise, you will lead requirements gathering, facilitate cross-functional collaboration, and mentor junior team members. Your strategic insight will drive project success, especially in Salesforce implementations, and you will foster continuous process improvements. This position offers a platform to demonstrate thought leadership and influence key business initiatives in a fast-paced consulting environment.
Key Responsibilities
- Lead and facilitate requirements gathering sessions, including stakeholder interviews and workshops.
- Collaborate closely with Senior Consultants, Project Managers, and clients to define project scope, objectives, and deliverables.
- Analyze business processes and data to identify optimization opportunities and develop strategic recommendations.
- Develop comprehensive functional specifications, process flows, and technical documentation.
- Oversee and support user acceptance testing (UAT), ensuring solutions align with business goals.
- Provide mentorship and guidance to junior analysts and project team members.
- Prepare detailed reports, dashboards, and presentations for stakeholders’ executive review.
- Manage and maintain detailed project documentation, tracking progress and ensuring traceability.
- Contribute to project planning, risk management, and best practice development.
Skills and Experience Required
- Bachelor’s degree in Business Administration, Information Technology, or a related field; Master’s degree preferred.
- 5+ years of experience in business analysis, with demonstrated success in complex projects.
- Deep understanding of business processes, data analysis, and technology integration.
- Proven expertise in Salesforce, CRM systems, or similar platforms.
- Strong leadership, negotiation, and stakeholder management skills.
- Excellent verbal and written communication skills, capable of translating technical concepts for non-technical audiences.
- Proficiency in Google Suite, Microsoft Office, and relevant analysis tools.
- Certification such as CBAP, PMI-PBA, or Salesforce certifications preferred.
Core Competencies and Attributes
- Exceptional stakeholder management and interpersonal skills.
- Strategic thinking with a proactive approach to problem-solving.
- Proven ability to influence and lead cross-functional teams.
- Flexibility to adapt to changing priorities and business needs.
- Demonstrated capacity to exercise judgment and independent decision-making.
- Commitment to continuous learning and process improvement.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
