Search Operations Quality Assurance - AI Data Service and Operations (12 Month - Fixed-term Contract)

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

Content that the position interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing:
- Conduct quality inspection of various data sets and projects, ensuring it meets project requirements, and maintain timely delivery of QA cases.
- Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.
- Prioritize quality, safety and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
- Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
- Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy and alignment towards project targets.
- Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's and etc.)
- Undertake additional compatible and related responsibilities as required by the project, including but not limited to: policy localization, internal and external training support, data inspection, calibration meetings, and strategy evaluation.

Minimum Qualifications
- Fluent in English is required as the role requires communication with English markets, also required as it is the working language (Pipplet Language test, C1 level required)
- knowledge of search engines and familiarity with social media platforms.
- Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
- Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
- Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications
- QA, moderation, Ai annotation experience or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.
- Familiarity with online shopping-related businesses and search trends is desirable.
- Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
- Proficient in common productivity software (eg. Office Suite, Google Workspace, etc).
- Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.