Quality Lead, Generative AI

San Francisco, CA; New York, NY

Full-time

Job Description

Scale is looking for a Quality Control Lead to ensure industry-leading data quality across our Generative AI programs. In this role, you will be the authority on the usefulness of the data we send to our customers. You will hold delivery teams accountable across our highest-impact projects – engaging in nuanced quality issues head-on, as well as leading teams through strategic initiatives to enable reliable, scalable delivery across the organization.

You will

Lead and develop a large team of quality control specialists.
Partner with delivery teams to interpret and improve customer requirements.
Oversee day-to-day operations, including workload allocation and reporting insights.
Establish and uphold scalable best practices.
Drive initiatives that improve quality, efficiency, and customer satisfaction.
Act as the ultimate bar-raiser for data quality, ensuring customers know Scale delivers the most trusted data in AI.

Ideally you’d have

A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
4+ years leading teams or scaling large operational/technical processes.
Strong analytical and problem-solving skills (particularly in SQL) with attention to detail.
Experience building systems, processes, and teams across multiple customer segments or product lines.
A hands-on background in quality assurance, software development, or top-tier management consulting.
Proven experience taking initiative in cross-functional technical environments.

Nice to haves:

Master’s degree in Computer Science, Engineering, Operations, or a related field.
Experience in AI/ML services.
Experience in a fast-growing, less-structured startup environment.
Experience building teams from the ground up.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$128,000—$160,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

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