Quality Assurance Engineer, Alexa Customer Journeys

Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Quality Assurance Engineer in the mission to make Alexa an expert on itself, providing useful information and experiences to customers seeking to take advantage of all of their devices’ features and capabilities.

In this role, you will be testing solutions and experiences built with Large Language Models (LLMs) and other generative technologies.

Key job responsibilities
In this role, you will:
- Be responsible for manual and automated testing of features across various platforms including web and mobile.
- Own the planning, development and execution of test plans and test cases.
- Review user interfaces for conformity and functionality.
- Help develop, improve, and employ testing strategies and techniques.
- Find, isolate, document, regress, and track bugs through resolution.
- Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process.
- Work with Software Development Engineers (SDE) to understand the overall technical architecture and how each feature is implemented, and also with product managers to understand the customer experience - while building mechanisms to improve the software quality.
- Be leading and responsible for key feature’s quality.

About the team
The Alexa Customer Journeys team builds products and technology that simplifies customers lives. Our products are used by millions of customer, across Amazon devices, WW. Our teams invent on behalf of our customers and have a ton of fun along the way!