Qualtrics
1 day ago
Proof of Concept Strategic Solution & Data Engineer
Dublin, Ireland
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Proof of Concept Strategic Solution & Data Engineer
Why We Have This Role
The focus of our Proof of Concept (POC) Strategic Solution & Data Engineer is to showcase and drive business value demonstrations of our platform for customers. The POC Engineer will partner and work with the Heads of Solutions Engineering to execute on use case specific sales strategy and product innovation application of the platform. In addition, they will assist in internal initiatives for sales enablement, cross functional alignment, and strategy adoption amongst field SEs. We are looking for creative thinkers and leaders who encourage collaboration and innovation within the team and across the company.
The POC Engineer will manage their own quota and closely partner with Field Sales, Customer Success, Product Management, Product Marketing, Professional Services, Engineering, Sales, and Cloud Operations teams to communicate market requirements, improve our value proposition, and make our customers successful. This POC Engineer will also build out integrations for POCs (including conversational text data). As POCs are very time sensitive, this can be a fast-paced role at times in order to meet the deadlines. You will use tools like AWS to innovate, improve, and automate this integration process. You will become a subject matter expert around these integrations in order to support our sales teams when technical questions arise.
How You’ll Find Success
- Leading, mentoring, and partnering internally and externally with Field and Partner SEs, creating clear objectives and use cases to reach sales and company goals.
- Refining and scaling core sales engineering processes, such as discovery, technical qualification, custom demos, roundtables, and proof-of-concepts.
- Providing pre-sales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
- Developing and delivering high-quality Qualtrics presentations and product demonstrations.
- Presenting and articulating advanced product features and benefits, product future direction, and overall Qualtrics solutions.
- Effectively consulting with senior leaders of customer organizations.
- Participating in sales planning and business development activities.
- Presenting and articulating Qualtrics product's strengths relative to competitors.
- Working with data and learning new technical skills with limited oversight
- Helping others find solutions to problems
- Excellent problem solving, decision-making and analytical skills
- Collaborating with teams across the organization while also being able to work independently and as a self-starter
- Meeting aggressive deadlines
How You’ll Grow
- Career Action Planning with Manager
- Qmobility (internal transfers)
- You will be exposed to a myriad of business and technical roles throughout the company
- You’ll learn and improve your programming skills in Python and JavaScript
- You’ll increase your familiarity with AWS, the Cloud environment, Security, and global data protocols
- You’ll find opportunities to step into other future roles like Engineering, Security, Product Management, Cloud Operations, Sales, Solution Engineering, and more.
Things You’ll Do
- Innovate, Innovate, Innovate, - break from the norm and experiment and push the platform to new levels, identify new use cases, and new applications with customers
- Provide exemplary pre-sales technical expertise for Global accounts through technical demonstrations, POC/Pilot evaluation, and ongoing sales consultation
- Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise
- Develop internal knowledge base materials in collaboration with other Leads such as marketing collateral, training materials, selling assets (decks, white papers, one sheets, webinars) etc.
- Build working knowledge of competing products and how to technically sell against them
- Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products
- Become an expert in Qualtrics XM Platform and other Qualtrics products
- Acquire data from customers (usually sftp or cloud storage APIs)
- Validate data with exceptional detail orientation (including audio data)
- Perform data transformations (using Python and Jupyter Notebooks)
- Load the data via APIs or pre-built Discover connectors
- Advise our Sales Engineers and customers as needed on the data, integrations, architecture, best practices, etc.
- Build new AWS-based tools to automate the proof of concept process
What We’re Looking For On Your CV
- Self-starter with 6+ years relevant analyst or other consultative experience with SaaS software
- Proven experience selling to C/VP level buyers and demonstrable win/close strategies
- Experience in analysis of business solutions in a variety of industries – Contact Center, Healthcare, Financial Services, CPG and High-Tech experience is a plus.
- Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
- Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
- Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
- Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
- Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
- Travel required (Up to 25%)
- High degree of curiosity, and interest in continuously learning and teaching
- 2-5 years of experience in a Data Engineer, Data Analyst, Technical Solutions Engineer or related role (external applicants)
- 3 - 5 years of scripting/coding experience (external applicants)
- Comfortable working with Python
- Experience interfacing with customers, especially technical teams
- Understanding and/or experience with cloud and linux environments (AWS a plus)
- Understanding and/or experience with and parsing different data formats (JSON, XML, etc)
- Understanding and/or experience with ETL, SQL
- Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
- Bachelor’s Degree (not required as equivalent work experience may also qualify) or Certifications with a focus on Business, Marketing, Analytics, or Computer Science
- Experience with AWS
- Experience with Javascript
- Basic understanding of digital interaction technologies such as live chat, virtual agents/chatbots
- Experience with Prefect
- Experience building User Interfaces
What You Should Know About This Team
- Our Proof of Concept team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers.
- Our mission is to support the sales team and Qualtrics globally achieving sales targets by conveying confidence to the customer and demonstrating the value of our technology.
- No challenge is too small for us, and often creativity is our best tool at work.
- We are a dynamic team that feels very comfortable in constantly changing environments.
Our Team’s Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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