Project Manager 2, Supply Operations
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Project Manager
About the job
Twilio is seeking a Project Manager to join our Global Carrier Supply Operations organization. This role will support high-impact internal initiatives and cross-functional projects that drive operational excellence, scalability, and efficiency across our telecommunications supply chain.
As a Project Manager, you will lead efforts across multiple teams to deliver strategic and operational outcomes aligned with Twilio’s mission to power the future of communications. You will support initiatives that touch SMS, Voice, and emerging channels—ensuring the underlying infrastructure continues to meet the needs of our customers and regulatory environments around the globe.
Responsibilities
In this role, you’ll:
- Drive execution of internal and cross-functional projects from initiation to delivery, ensuring timelines, scope, and outcomes remain on track.
- Ensure projects deliver improvements in performance, scalability, and reliability that ultimately benefit internal teams and Twilio customers.
- Identify inefficiencies or gaps in operational workflows, propose scalable solutions, and implement improvements that create lasting value.
- Lead collaborative sessions to clarify goals, milestones, and deliverables, and drive alignment across Carrier Operations, Product, Business Development and Engineering teams.
- Build clear project plans, provide status updates, escalate blockers, and ensure consistent visibility for stakeholders across the business.
- Help standardise repeatable processes and apply principles of continuous improvement to optimize quality, customer experience, and productivity.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 3+ years of project management experience within technical operations, systems infrastructure, or carrier/compliance environments.
- Demonstrated ability to lead multiple concurrent initiatives while keeping stakeholders aligned and outcomes measurable.
- Strong organisational and communication skills, with the ability to influence cross-functional teams without direct authority.
- A working knowledge of Agile or hybrid project management methodologies.
- Technical aptitude and comfort working in data-rich environments; experience collaborating with analysts and engineers to define success metrics and track KPIs.
- Appetite to dive deep into complex telecom systems and operational processes to uncover risks and improvement opportunities.
Desired:
- Bachelor’s degree (or equivalent experience) and 2+ years in project or program management roles.
- Experience in SaaS, CPaaS, or Telecom industries (e.g., carrier provisioning, messaging/voice routing, operations, TPM etc.).
- Familiarity with tools like Jira, Confluence, Tableau, Airtable, Lucidchart, Looker, ServiceNow.
- Project management certifications such as PMP, Scrum Master, or SAFe.
- Basic understanding of APIs or telecom protocols is a plus.
- Experience working in a telecom industry is a plus.
Location
This role will be remote and based in Estonia.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
