Product Manager (Syft Analytics)

Job Description

This job posting has expired and no longer accepting applications.

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the Job

Xero’s Product Team works together to enhance and develop world-class accounting software that empowers small businesses, bookkeepers, and accountants. We are passionate about delivering innovative solutions that make financial management easier and more effective for our users.

The Product Manager plays a key role at Xero and within the Product Team. You will help shape the future of our accounting software by advising on technical accounting requirements, ensuring new features align with industry best practices, and identifying opportunities to improve our management reporting and analytics capabilities. You will also collaborate closely with engineering, design, and customer experience teams to ensure the successful delivery of new features.

Our aim is to continuously enhance our software to meet the evolving needs of our users. You’ll be the kind of person who thrives on solving complex problems, is passionate about accounting technology, and is eager to drive meaningful improvements for our customers.

We are looking to add Product Managers to our team who are detail-oriented, proactive, and committed to delivering high-quality accounting software.

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This role is a full time, in-office position in Johannesburg, South Africa.

What you'll do

Provide expert guidance on technical accounting queries, ensuring our software supports best practices and regulatory requirements.

Collaborate with engineers, designers, and other stakeholders to build and refine accounting software features that enhance user experience and compliance.

Conduct thorough testing of new accounting features before launch to ensure functionality, accuracy, and ease of use.

Identify and propose improvements to our management and reporting tools, making them more insightful, user-friendly, and valuable to our customers.

Gather and analyse user feedback, industry trends, and competitive insights to inform product development priorities.

Work with the Customer Experience team to understand common customer challenges and develop solutions that address them effectively.

Communicate product updates and enhancements internally and externally, ensuring all stakeholders are aligned and informed.

Take ownership of product development cycles, working in an agile environment to deliver high-impact features efficiently.

Ensure all product decisions are data-driven, leveraging user insights and accounting expertise to drive product enhancements.

Success looks like

Providing valuable accounting insights that shape the development of Xero’s software.

Collaborating effectively across teams to build and launch high-quality features.

Identifying and delivering meaningful improvements to our management and reporting tools.

Ensuring new features are rigorously tested and meet user needs before release.

Proactively addressing customer pain points and enhancing the overall user experience.

Contributing to a culture of innovation, continuous learning, and customer-centric product development.

What you'll bring with you

A Chartered Accounting [CA(SA)] qualification.

Experience working with accounting software.

A background in product management, business analysis, or a related field is advantageous.

Experience testing and evaluating accounting software features.

Ability to analyse data and customer feedback to drive product decisions.

Strong communication skills, with the ability to translate accounting concepts into software requirements.

A proactive mindset and a passion for improving financial technology solutions.

Excellent problem-solving skills and the ability to work in a fast-paced, agile environment.

A collaborative approach, working effectively with cross-functional teams.

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, cash referral bonuses, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks, coffee, and spaces for you to take a break, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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