Product Manager I - Inpatient

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Our mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Our flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. We help clinicians complete notes 72% faster on average, assist with other tasks including coding and answering questions, and generate incremental revenue for organizations, delivering a 9x ROI in year 1. We also offer our proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of clinicians. We’re a team of technologists, medical leaders, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do every day?

As an early member of the Suki product team, you will wear many hats. You will primarily contribute to our Inpatient initiative, transforming workflows for clinicians in hospitals via Suki’s AI and voice app suite.

In this role, you will oversee discovery, design, development and launch of various Suki solutions. You will track product success metrics and outcomes, and use these as a yardstick to continually refine our products. You will write excellent product specifications and work with engineering to ship your product. You will spend time with executive stakeholders, frontline clinicians and EHR vendors to learn from them, and improve our products. You will establish processes and structures that will enable us to execute at the next level of scale. You will work in close collaboration with our engineering leaders and assist in designing systems to teach our users to utilize the product better.

While you know how to work hard, you also know how to have fun at work, make friends with your colleagues, and contribute to our diverse and inclusive culture. 

Ok, you're sold, but what are we looking for in the perfect candidate?

• Self-starter and action-oriented: You are energized by creating something new. You love to build. You know that perfect is the enemy of good – you like to ship fast and iterate quickly.
• Resilience and resourcefulness: You are not afraid of complexity (healthcare is famously complex to build for!) and obstacles, and will find ways to get things done. 
• Execution Discipline: You have discipline to keep current priorities visible and on a path toward success, while keeping discussion and experimentation alive for the team. You have the appropriate balance of patience and impatience.
• Attention to detail: You sweat the small stuff, while keeping an eye on the larger experience.
• User-centered and empathetic: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
• An excellent communicator: you have strong written communication skills, write great product specs that engineers love to read, and are responsive.
• Passion for healthcare: You are as passionate about our mission, and about meaningfully impacting healthcare through technology and AI. You are knowledgeable about clinical workflows and healthcare data, yet not buoyed by their complexity and eager to learn more.

Responsibilities

• Work cross functionally with engineering, design, operations, marketing and other teams to build an amazing product
• Communicate product vision, requirements and constraints for product initiatives and releases to senior management and various stakeholders
• Break down large projects into milestones, make trade-off decisions and get buy-in from cross-functional teams
• Focus on product instrumentation and analytics and iterate based on data and user insights
• Contribute to product vision, strategy, development and execution of new product initiatives and features
• Key member of a fast-growing team with potential for significant, long-term impact on healthcare technology and the practice of medicine

Requirements

• Computer science background with a minimum of 4+ years of experience in technology including 2+ year experience in hands-on product management. You have experience launching and iterating on products. The mechanics of PM are not new to you. 
• Strong experience defining functional and non-functional requirements of large scale products (enterprise SAAS or internet technology consumer products)
• Experience working on products with highly interactive mobile user experience and responsive interface design; experience with voice based interactions is a plus
• Can create and manage product roadmaps, prioritization, trade-offs; turn complex concepts into simplified product features that get to market and are adopted quickly
• Ability to build for our growth phase. Increase efficiency of development and design processes; facilitate smooth and predictable product launches
• Empathy for users and obsession with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
• [Preferred] Experience working with a full range of engineering functions: data engineers, frontend engineers, backend engineers, ML
• Clinical workflow curiosity: You are curious about clinical workflows, and excited to learn from them in real life. We expect PMs in this area to talk to our users frequently, and visit our clinicians a few times a quarter.
• Data-powered decisions: Leverage user insights and competitive intelligence to inform product decisions. You back decisions with data, and can sift through it yourself.
• Startup speed: Experience and comfort with a fast-paced, always-on, startup environment
• Domain knowledge: Being up-to-date with latest technology trends in AI/ML and Generative AI and their application. [Highly preferred:] Experience working at enterprise health tech companies, and familiarity with healthcare data. You are not afraid to dive into data and have written production code.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $155,000 and $165,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.