Product Manager, Evaluations Infrastructure

About the Team

Our team drives OpenAI’s commitment to creating safe, world-class AI. As our models become more capable and complex, our evaluation team ensures each release meets high standards for quality, safety, and reliability. We work closely with research, engineering, and product teams to build a continuous, fast, and effective evaluation flywheel.

About the Role

The success of our AI products depends on robust, efficient evaluation. As a Product Manager for the Model Evaluation team, you will define and implement scalable evaluation frameworks that convert offline metrics into actionable insights. This role is ideal for a self-motivated, technically fluent PM with experience in ML evaluation or related fields like MLOps and DevTools. You’ll work in a fast-paced environment, collaborating across teams to drive improvements in model performance and safety.

This position is based in San Francisco, CA, with relocation assistance available.

In this role, you will:

• Define the MVP set of evaluations that align with our product and user goals.

• Design and implement scalable tools and processes for fast, efficient model evaluation.

• Develop standardized metrics and frameworks for model performance, safety, and trade-offs.

• Collaborate with research, engineering, and product teams to continuously enhance our evaluation strategies.

• Leverage data and user feedback to drive product improvements and inform strategic decisions.

You might thrive in this role if you:

• Have 5+ years of product management or related experience in AI/ML, MLOps, or DevTools.

• Hold a degree in Computer Science, Engineering, or a related technical field.

• Possess hands-on experience with ML evaluation methods, benchmarks, and building evaluation pipelines.

• Can translate high-level product goals into measurable metrics and actionable insights.

• Are comfortable discussing large-scale model architectures and trade-offs with technical teams.

• Excel at collaborating across diverse teams and communicating complex ideas clearly.

• Enjoy working in a fast-paced, high-growth environment.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

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For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.