Principal Program Manager, Rufus, Amazon

The Amazon Rufus Editorial team is seeking a Senior Program Manager who is passionate about technology, innovation, and improving the customer experience. This role is inherently high-visibility and highly cross-functional, requiring collaboration and influence across product, design, science, and engineering.

A successful candidate will thrive in ambiguity, bringing process and discipline to a highly dynamic and fluid environment. This person will excel at managing and influencing broad stakeholder groups, establish best-practices that can be scaled across the Conversational Shopping organization, and have the ability to crisply communicate deliverables.

This role will require excellent written and oral communication skills, data-driven analyses and insights, exceptional judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results.


Key job responsibilities
* Lead key, strategic projects for large, complex editorial workstreams, identifying, assessing, and prioritizing opportunities based on strategic goals, business needs, and customer value
* Organize and structure teams to deliver and execute program milestones
* Consult with key partners to determine program prioritization, while sourcing and coordinating resources
* Proactively monitor progress against goals while anticipating and mitigating risks, creating and owning solutions, and successfully resolving issues
* Act as a subject matter expert by contributing perspective, insights, and knowledge to guide the establishment of new processes and systems

About the team
This is an opportunity to join the high-performing team behind Amazon’s new generative AI-powered shopping assistant. Rufus makes it easy for customers to find and discover the best products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more.

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA | Seattle, WA, USA