Principal Product Manager, GS S&O - Operational Excellence at Amazon
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Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. AWS Global Services (GS), formed in 2022, delivers customer success throughout the cloud adoption lifecycle. Our 25K+ employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes.
GS is comprised of four primary business units: 1) Global Services Security (GSS) provides security guidance and offerings, 2) Training & Certification (T&C) offers cloud skills training and certification, 3) Professional Services (ProServe) provides consulting and hands-on-keyboard services, and 4) Support and AWS Managed Services (Support) delivers 24/7 technical support and managed services.
Together, these teams continuously improve our systems and processes to enable better results for both customers and employees, with the GS Strategy & Operations (GSS) teams supporting each. GSSO enables integrated business support, product management, planning, and deal strategy for GS. GSSO understands customer experiences and inspires bold ideas to deliver the best experiences and solutions to our customers. We embrace scientific thinking, pursue continuous improvement, and develop talent to provide world-class support across GS.
Position Overview:
We are seeking a talented leader to drive the evolution of our data strategy with comprehensive, accurate, and standardized metrics in a timely manner to enable high quality, high velocity decisions. You will own and be responsible for leading the product development lifecycle and set the strategy for your service to evolve and scale, enabling its customers to meet growing Amazon business needs without becoming a bottleneck. This leader will be fluent in a range of strategic and analytical approaches to product and technical leadership, including the ability to build compelling value propositions, influence stakeholders, and provide clarity on complex systems and dynamics via rigorously refined written and verbal communication.
Key job responsibilities
The Successful candidate will:
- Define the long-term data strategy and vision to meet emerging customer needs, and the feature design and technical approach to deliver on this vision.
- Be highly analytical, resourceful, customer-obsessed and team oriented; drive alignment and coherent product feature, business, and strategies.
- Drive strategic communications, own stakeholder engagement and identify customer requirements by considering data, customer feedback, and user research, and design data product value propositions for large tech and cross-functional audiences.
- Be able to manage multiple projects - including planning, prioritization, and task delegation. Work closely with data engineers, data scientists, BIEs through product launch.
- Define and drive the multi-year vision and technical approach for your product portfolio and the team
- Work with senior business leaders across various BUs and finance leaders.
- Define and articulate a strategy to leverage generative AI to deliver transformative personalized customer experiences
- Influence multiple VP-led organizations on their investment approaches and priorities leveraging data excellence and intelligence
- Collaborate with Senior Data Engineers and BIEs across organizations to define scalable data excellence strategy and approach which benefits the business
- Navigate ambiguity to define org-wide product strategy and annual prioritization
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
GS is comprised of four primary business units: 1) Global Services Security (GSS) provides security guidance and offerings, 2) Training & Certification (T&C) offers cloud skills training and certification, 3) Professional Services (ProServe) provides consulting and hands-on-keyboard services, and 4) Support and AWS Managed Services (Support) delivers 24/7 technical support and managed services.
Together, these teams continuously improve our systems and processes to enable better results for both customers and employees, with the GS Strategy & Operations (GSS) teams supporting each. GSSO enables integrated business support, product management, planning, and deal strategy for GS. GSSO understands customer experiences and inspires bold ideas to deliver the best experiences and solutions to our customers. We embrace scientific thinking, pursue continuous improvement, and develop talent to provide world-class support across GS.
Position Overview:
We are seeking a talented leader to drive the evolution of our data strategy with comprehensive, accurate, and standardized metrics in a timely manner to enable high quality, high velocity decisions. You will own and be responsible for leading the product development lifecycle and set the strategy for your service to evolve and scale, enabling its customers to meet growing Amazon business needs without becoming a bottleneck. This leader will be fluent in a range of strategic and analytical approaches to product and technical leadership, including the ability to build compelling value propositions, influence stakeholders, and provide clarity on complex systems and dynamics via rigorously refined written and verbal communication.
Key job responsibilities
The Successful candidate will:
- Define the long-term data strategy and vision to meet emerging customer needs, and the feature design and technical approach to deliver on this vision.
- Be highly analytical, resourceful, customer-obsessed and team oriented; drive alignment and coherent product feature, business, and strategies.
- Drive strategic communications, own stakeholder engagement and identify customer requirements by considering data, customer feedback, and user research, and design data product value propositions for large tech and cross-functional audiences.
- Be able to manage multiple projects - including planning, prioritization, and task delegation. Work closely with data engineers, data scientists, BIEs through product launch.
- Define and drive the multi-year vision and technical approach for your product portfolio and the team
- Work with senior business leaders across various BUs and finance leaders.
- Define and articulate a strategy to leverage generative AI to deliver transformative personalized customer experiences
- Influence multiple VP-led organizations on their investment approaches and priorities leveraging data excellence and intelligence
- Collaborate with Senior Data Engineers and BIEs across organizations to define scalable data excellence strategy and approach which benefits the business
- Navigate ambiguity to define org-wide product strategy and annual prioritization
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.