Principal, Account Solution Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

SE Core AI/Data Job Description

Also known as a “Pre-Sales Consultant” or “Sales Consultant,” the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

What roles are we looking to fill in Solutions Engineering?
 

The SE team is organized into several smaller teams based on the products they are selling and the industry/vertical they are selling into. These teams exist in both the Commercial (small to mid-sized accounts) and Enterprise (largest) market segments and on the following industry/vertical oriented teams (any of them):

Your Impact in our tea

• We are looking for individuals who are completely motivated by the new world of AI and Data, who can work autonomously, innovate, challenge, collaborate, communicate, learn and problem solve.

• We are looking for people who define themselves as curious, with a passion for innovation and constant self-improvement, who claim to be creative and able to explore, and to iterate and deal with change and ambiguity. 

• We are looking for team players, always willing to help but also able to multi-task, prioritise and manage their time effectively

• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves our customer’s challenges

• Build and present customized demos of Salesforce products

• Convey deep knowledge of the customer’s technology as it pertains to Salesforce’s solutions

• Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position

• Attain quarterly and annual objectives assigned by management

• Ability to travel based on territory alignment and region

Qualifications

• Experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar role

• Solid presentation and communication skills

• Ability to work as part of a team to solve technical problems in varied environments

• Knowledge of related applications, relational database and web technology

• Knowledge of related applications, the AI landscape, and other cloud technology

• Knowledge of relate

• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents

• Established and experienced pre-sales professional, ideally previous experience as a Sales Engineer/Architect for a CRM/AI company or similar technology

• Ability to build impactful assets, demonstrations, prototypes

• Skills and track record on project delivery in a customer environment

• Team delivery, working with large groups in pressurized environments to deliver challenging complex proposals, solution designs and solutions

• Continuous learning attitude with a demonstrated history of self-enablement and advancement in both technology and behavioural areas.

• Ability to communicate efficiently up, down and across an organization, summarizing concepts, scenarios and situations to senior internal and external individuals and teams, including positioning negative recommendations or proposals.

• Self-management and organizational skills, able to prioritize work based on evaluation of different requirements.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.