People Operations Generalist Contractor

San Francisco, California

Full-time

Job Description

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: We are a 100+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.

Pano AI is on TIME's list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We’ve also been featured in the Wall Street Journal, Bloomberg, and CNBC News. Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/.

The Role:

As a People Operations Generalist Contractor, you will play a critical role in supporting our employees and contributing to a positive and engaging workplace culture. You’ll own a range of administrative and operational responsibilities that ensure smooth employee experiences and scalable People processes as we grow.

This is a great opportunity for someone who enjoys being a trusted resource for employees, thrives in fast-paced environments, and is eager to take ownership of foundational People Ops work.

The Role:

This is a great opportunity for someone who enjoys being a trusted resource for employees, thrives in fast-paced environments, and is eager to take ownership of foundational People Ops work.

What you'll do

Support the employee lifecycle—from onboarding to offboarding—ensuring smooth processes and compliance with internal policies and employment regulations

Coordinate and administer benefits programs, leaves of absence, and employee perks

Maintain and update accurate employee data and records in Rippling and other internal tools

Assist with compliance needs including audits, documentation, and reporting

Support the development and rollout of people processes and policies, ensuring clarity, consistency, and compliance

Jump in on ad-hoc projects and help process improvements

What you'll bring

3+ years of experience in People Operations, with a strong foundation in systems, documentation, and employee support

Hands-on experience with HRIS platforms (Rippling preferred) and Google Workspace tools

Excellent communication and interpersonal skills, with a people-first mindset and a high degree of professionalism and discretion

Strong attention to detail and organizational skills; able to manage multiple priorities with follow-through

Problem-solving mindset and ability to work independently and cross-functionally (especially with recruiting, payroll, and IT)

Comfort in a fast-moving, ever-evolving startup environment and openness to change

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who we are