Manager of AI Product Operations

About the Role

Abnormal AI is where you'll do the most exciting work of your career—because it's where the future of cybersecurity is being built. We're AI-native by design, not by retrofit. And we're looking for someone who wants to lead from that foundation.

This role is for someone who thrives at the intersection of product development, data, and go-to-market execution. You'll help scale how we build, release, and operate AI-native security products that protect thousands of companies and millions of people from evolving attacks. The work is fast, high-trust, and impact-driven.

What you will do

Streamline How AI-Native Products Are Built and Launched

• Own the end-to-end product development process for all market initiatives
• Set and manage product release standards and execution rhythms
• Lead high-leverage rituals including product reviews and launch meetings

Make Product Decisions Smarter and Faster

• Define product performance KPIs across key areas
• Build dashboards that surface usage, customer feedback, and operational signals
• Provide clear visibility into progress, blockers, and technical risk

Operate with Velocity and Precision

• Codify AI-native product operations practices into a living playbook
• Own the Request for Enhancement process—from triage to follow-through
• Accelerate support automation efforts using AI to reduce manual effort

Align Product, Support, and GTM Around What Matters

• Act as the connective tissue between customer-facing teams and product
• Own internal enablement on product changes—clarity is your default
• Drive adoption by making sure the right teams understand the right features at the right time

Must Haves

• 5+ years in product operations or technical program management
• Experience working with AI-native product teams—or building them
• 1–2 years leading high-leverage ops or analytics teams
• Data fluency and structured thinking across metrics, dashboards, and reporting
• Deep comfort collaborating across product, engineering, support, and GTM
• Proficiency with tools like Jira, Confluence, Salesforce, Gainsight, and product analytics platforms
• A mindset for learning, simplifying, and owning outcomes

Nice to Have

• Experience in cybersecurity or enterprise email security
• Familiarity with behavioral AI systems, or AI-powered customer support models

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