Korean Language Customer Support (Remote Contract)

San Francisco Bay Area

Job Description

This job posting has expired and no longer accepting applications.

We are seeking a Contract Customer Support Assistant to join our growing team. The ideal candidate will be fluent in both Korean and English and located in Europe or North America. As we expand our support team, we are looking for someone with previous experience who can help us provide exceptional service to our users.

Remote 40 hour per week contract - $40/hr.

Responsibilities:

Handle customer inquiries in both Korean and English, including creating tickets for support scenarios, processing Stripe payments, setting up subscriptions, and following up with tickets and resolutions
Efficiently troubleshoot and report technical issues, filing bug reports, and contributing ideas to improve support processes
Maintain a high level of customer satisfaction by providing timely and helpful responses
Communicate irregularities and improvements to the head of support

Qualifications:

Fluency in both Korean and English
Based in Europe or North America
1-2 years of experience in customer support, preferably with B2C products
Excellent communication skills and ability to share information seamlessly with team members
Systems thinking mindset, able to identify and fix issues, take notes, and distill important information
Alignment with company culture: speed, excellent execution, and proactivity

Nice to have:

Experience with Intercom, Linear, or other project management software
Knowledge of Stripe and payment processing
Familiarity with AI products, LLMs, or a genuine passion for AI technology

Since publicly launching the world’s first fully functional conversational answer engine a year ago, we’ve grown to 10 million monthly active users and have served over half a billion queries in 2023.To support our rapid consumer adoption and expansion plans, we’ve raised $73.6 million in Series B funding from trusted VC firms and prominent tech visionaries. IVP led the round with continued support from our Seed and Series A investors NEA, Elad Gil, Nat Friedman, and Databricks, as well as new investors NVIDIA, Jeff Bezos (through Bezos Expeditions Fund), Tobi Lutke, Bessemer Venture Partners, Naval Ravikant, Balaji Srinivasan, Guillermo Rauch, Austen Allred, Factorial Funds, and Kindred Ventures, among others. Building upon our Series A earlier this year, we’ve now raised $100 million to date.

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