IT Site Lead
Job Description
About Ramp
At Ramp, we’re rebuilding how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. But we’re not just building features powered by AI. We’re building a platform where it’s agents who chase receipts, close books, flag risks, and surface insights. That way, teams can reclaim their time and reinvest in what actually matters.
More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission. We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco office. In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows. You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work. This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on.
What You’ll Do
Serve as the primary IT contact for our San Francisco office, providing in-person support 5 days/week, while also contributing to company-wide support through our centralized IT help channel
Troubleshoot and resolve a wide range of technical issues across macOS and Windows devices, SaaS platforms, networking, and AV systems
Manage and improve local infrastructure, including WiFi, printers, conferencing gear, and other site-specific systems
Lead onsite IT onboarding for new hires, ensuring a smooth and consistent Ramp experience from day one
Identify opportunities to automate repetitive workflows using the tools at your disposal, including AI-powered solutions
Create and maintain technical documentation for internal IT systems and employee-facing resources
Collaborate cross-functionally with Security, People, and Workplace teams to improve the employee experience
Own local hardware inventory, office setups, and device lifecycle management
Support Facilities-related tasks on an as-needed basis, such as coordinating with building management, overseeing onsite vendors, or assisting with infrastructure-related work
What You Need
3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
Deep familiarity with SaaS tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (especially Jamf)
Solid understanding of identity and access management concepts, including SSO and SAML
Strong troubleshooting skills across macOS and Windows environments
Clear communication, attention to detail, and a self-starter mindset
Comfortable navigating ambiguity and taking initiative to solve problems independently
Nice-to-Haves
Experience in a high-growth or distributed startup environment
Familiarity with basic scripting or automation tooling
Okta Certified Professional or other relevant certifications
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF
Pet insurance
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
