Director, Worldwide Customer Service, Security

We are looking for a Director of Customer Service Security reporting to the Vice President of Worldwide Operations Security. This role will be responsible for all security related to our Customer Service business including secure device & operating system design and implementation, driving modern identity & authorization at large scale, secure app design and validation, security monitoring, incident management, global risk management, and leading-edge AI based detection mechanisms. Most importantly, you will continue growing and evolving a diverse, passionate, high performing team charged with helping to protect customer trust in Amazon. We operate on a very large scale and demand high standards, so a passion and discipline around security and high-quality delivery is critical.

Key job responsibilities
The ideal candidate will have a strong pedigree building large technical teams with deep security
expertise with a strong focus on internal customer engagement. You will draw from your deep and broad technical expertise to mentor your team and provide leadership on complex technical, business and legal issues. You will manage and be responsible for delivering many of our most strategic technical projects, deliver on scalable systems that are on the cutting edge of Information Security technology and that have a significant impact on the Amazon
business and competitive position.

As Director of Worldwide Customer Service Security, you will be part of the larger technical and product leadership community at Amazon. This community is the backbone of the company, plays a critical role in the broad business planning, and you will be working closely with senior executives to develop business targets and resource requirements. You will use your influence on our long-term technical and business strategy, helps us hire talented team of security engineers and ultimately enable us to deliver innovative new solutions rapidly.