Director of Strategic Accounts - West

Remote

Job Description

This job posting has expired and no longer accepting applications.

About Us

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

The Opportunity

Our Strategic GTM team has a unique mission to help customers understand the deep impact that highly capable Gen AI models can bring to their business and customers in contact centers. This role is a mixture of understanding customer’s business drivers, proposing the right solution and leveraging a great pool of internal and external resources to accomplish growth goals.

You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll represent Observe.AI as a thought leader in Customer Experience and Contact Center AI, and partner with speech researchers, data scientists, product engineers, and solution strategists to help customers evolve their AI journeys. Our platform is being rapidly adopted by companies in NAMER, and we’re looking for tenured Strategic Account Directors in the NAMER region to join our team and continue to bring both new customers onto the SaaS platform, and expand existing ones.

What you’ll be doing

Lead our 50 of the Fortune 250 prospects’ journeys from consideration to purchase
Partner with Account Associates, Solutions Engineering and Customer Success to build and execute complex customer evaluations, demos, and proof of values.
Forecast your pipeline and targets on a weekly basis
Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
Support the recruitment and onboarding of other teammates
Support the development of company culture

What you bring to the role

Selling platform-as-a-service and/or software-as-a-service and/or selling large BPO solutions with blended people+tech solutions
10+ years of enterprise/strategic selling experience and achieving sales bookings ARR targets >$1M per year in the last 3 years
Designing and executing complex deal strategies in contact center space
Supporting the growth of fast-growing, high-performance B2C large companies - Banking, Insurance, Healthcare, Travel & Hospitality, Telecom
Leading high-visibility customer events (CAB, conferences, product launches, etc.)
Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
Understanding and Reporting on Contact Center KPIs and QA/Coaching processes

What you can expect

Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
10 Company holidays + Winter Break and up to 16-weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Pre-tax Commuter Benefits

Salary Range

The OTE (On Target Earnings) compensation range targeted for this full-time position is $330,000-$375,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

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