Customer Success Manager

Remote

Job Description

This job posting has expired and no longer accepting applications.

About Mashgin

At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.

Position Summary

We are currently seeking a customer centric, energetic and highly motivated individual to foster client relationships and deliver the Mashgin experience. This is a remote, intermediate-level position where you will be responsible for understanding the needs of our customers from various verticals & shoppers in partnership with our product, sales, marketing, operations, engineering & support teams. You’ll provide regular close customer communication and reporting related to their account. The success team owns all client training, ongoing site visits and capturing, plus analyzing data. As we scale, our ultimate goal is to support our customers as they transition from sales prospects to active users of our products and proactively look out for their business by suggesting new & alternate ways for them to succeed. We will implement strategies & processes that deliver consistent customer satisfaction.

You enjoy working in a fast-paced environment where you wear many hats. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. You’re comfortable being on the road with 50%-70% travel as a key part of your role.

You Will Be

Developing customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Mashgin

Performing issue identification, communication & resolution

Aggregating data, reviewing performance metrics & providing suggestions for improvement to each client and vertical

Managing client relationships by visiting client sites

Becoming an expert and educating customers on the use and benefits of our product

Performing regular site visits, identifying use case, opportunities, and support of Mashgin products

Leveraging your Mashgin product expertise along with customer use case knowledge to proactively identify growth opportunities

Regularly monitoring account health and adoption to find opportunities to help customers acquire maximum value from Mashgin to ensure issues are resolved proactively and customer goals are met

Being the voice of the customer in team meetings, providing insights and feedback to product, engineering, sales, marketing & support

Providing field reporting and collaborating closely with Sales on health checks

Minimum Qualifications

Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Business Development or Account Management

3-5 years of experience in Customer Success, Consulting, Business Development, Sales or related field

Proven experience building strong customer relationships and efficiently communicating internal and external voices

Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for both technical and non-technical audiences

Strong organizational, time management and prioritization skills

Ability to travel 50% to 70% of the time

Preferred Qualifications

Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their client’s business.

Self starter who works well autonomously, and is an awesome team player when working cross functionally

What We Offer

An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries

Excellent health, dental and vision insurance for you and your dependents

401k plan

Flexible PTO policy

Catered lunch in office with fully stocked snacks and beverages

Pet insurance for your fur babies

Voluntary life insurance plan

Competitive salary and options in a small, rapidly scaling company

Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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