Customer Success Manager, AI Partnerships

Menlo Park, CA, Burlingame, CA, Washington, DC, New York, NY, San Francisco, CA

Job Description

This job posting has expired and no longer accepting applications.

Meta believes open source AI is the path forward. As a company, we are committed to making our Llama AI models the most advanced in the industry and open source AI the industry standard. To do so, we are not only developing and releasing more advanced models but are also helping partners leverage our models and all of its functionality. We are seeking an experienced Customer Success Manager to join our team, focused on enabling our strategic channel partners to scale Llama adoption with their top enterprise customers. In this role, you will be an integral part of the end-to-end engagement process by ensuring customers can move from proof-of-concept to production, adoption and scale. The role will also require developing & refining strategies and contributing learnings to support messaging & collateral. You will be at the forefront of shaping the future of AI and empowering businesses to unblock their full potential.

Own a pipeline of customer engagements through all stages of Llama adoption, from consideration to production and scale.

Present Llama to customers, run enablement sessions, develop best practices, and build joint business plans with each customer.

Collect feedback on adoption blockers, de-escalate customer issues, develop targeted initiatives to address them, then communicate critical improvements to Product, Engineering and Marketing leadership

Document all customer interactions and deliver frequent data & business performance insights, using metrics to demonstrate impact and relevancy.

Attend & communicate at priority events and report on industry trends

Continually refine tools and systems that support the our engagement process and drive adoption

Minimum Qualifications

5+ years experience in direct enterprise customer success roles.

Experience in AI/ML technology landscape.

Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings

Capacity to dive into technical concepts and work alongside Partner Engineers to articulate how Llama can solve business problems

Experience driving growth or leading GTM initiatives for fast-paced, high-performing companies

Experience presenting to and communicating with executives and leaders

Analytical skills and experience interpreting sales data and metrics to drive informed decision-making

Experience thriving in an ambiguous, fast-paced, dynamic environment & adapt to changing priorities

Preferred Qualifications

Experience in customer-facing roles, either in partnerships, business development, product management, or product marketing

Experience working with digital natives and SaaS companies in an enterprise or business development context in the AI domain

Knowledge of the broader AI policy and regulatory positions

Experience optimizing inbound lead generation processes

For those who live in or expect to work from California if hired for this position, please click here for additional information.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$159,000/year to $223,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

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