Contracts Manager, Customer Trust

Come join the Amazon Legal team in helping to protect our store and meaningfully impact our customers every day! We are looking for a talented, tech-savvy legal professional to support the WW Customer Trust team. Our vision is for Amazon to be the most trustworthy place for customers to shop, as well as the best place for our selling partners and brands to grow their businesses.

We are looking for a Contracts Manager to support all of WW Customer Trust's contracting needs, and drive programmatic projects across the WWCT Legal teams. In this role, you will interface directly with our business partners and legal team members to support a broad array of exciting initiatives, manage relationships with key external partners, solve problems for our customers, manage programs for regulatory compliance and pre-litigation disputes, and drive team-wide goals. You will also have the opportunity to develop scalable AI tools to simplify legal systems and processes and improve service for our internal customers.

This role requires both legal expertise, as well as a curiosity and willingness to develop and manage legal programs, such as regulatory compliance initiatives, pre-litigation disputes, and other proactive projects driven by the Legal team. This will require the candidate to possess strong program management skills, with a focus on leveraging technology advancements to invent on behalf of our customers.

A successful candidate will:
- Work efficiently and independently
- Manage high volumes of tasks and projects with little guidance
- Think creatively and be proactive in solving problems
- Be conversant in new technologies, software, systems, and mechanisms
- Have great organization skills
- React with appropriate urgency to situations and events that require a quick response or turnaround
- Be client-service oriented
- Have the ability to work across functions and easily switch gears

Key job responsibilities
- Identifying business and legal stakeholder needs and key performance indicators (KPIs);
- Developing holistic project plans including securing resources, scoping efforts, setting and reporting on project milestones, shepherding testing, and managing delivery;
- Applying process improvement methodologies and driving efficiencies; and
- Looking for opportunities to audit, improve system quality, and achieve operational excellence.