Communications Manager, Selling Partner Trust Communications

We're looking for a detail-oriented, customer-obsessed individual to conduct and evolve our global content management review processes. These processes exist to ensure compliance communications delivered to Amazon's selling partners are engaging, accurate, transparent, and delivered in a way that is empathetic and relevent.

Within the broader Selling Partner Trust & Compliance (SPTC) team, the Communications team works to ensure selling partners understand and engage with Amazon's efforts to create a trusted shopping experience and protect customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse. You will be joining a team responsible for communications review, auditing, quality, and deployment, working across a large and complex set of stakeholders worldwide. This candidate would help conduct content reviews necessary for teams to launch important initiatives, gather and classify learnings, and then develop scalable processes and mechanisms based on these learnings to help stakeholders improve content quality. The candidate is responsible for finding ways to improve efficiency and scope of content reviews, auditing, and revisions in ways that maintain or improve content quality, with consideration to how the content is deployed, to whom, and in what channels.

Key job responsibilities
This individual will be responsible for both executing and innovating all processes related to existing and evolving bar-raising processes. Day-to-day responsibilities include:

- Reviewing and bar raising communications
- Developing and launching mechanisms to ensure stakeholders improve quality of communications submitted for bar raising, including considering how to effectively leverage AI tools
- Copywriting and drafting new communications and templates for new use cases, or helping find the right words to navigate new requirements
- Viewing selling partner feedback (via defect reports, escalations, etc.) and identifying gaps in our processes; continually improving communication guidelines and requirements, while communicating these changes in a scalable fashion
- Managing stakeholders, understanding requirements and needs, setting expectations, and supporting stakeholder training
-Improving existing templates and designing new templates and template requirements in response to stakeholder feedback, new policies or legal needs, or selling partner feedback
- Overseeing template testing and launches;
Developing and managing string libraries and repositories
- Finding opportunities for process efficiencies and improving scale, without jeopardizing quality of communications


A day in the life
The nature of your day-to-day will evolve depending on where we are in the lifecycle of an initiative. You may spend your day focused on bar-raising related tasks (conducting reviews of content), on strategy-related tasks (such as reviewing insights with partners, investigating new capabilities and stakeholder needs). Some days may also be more focused on stakeholder management (developing reports, sharing progress updates, managing office hours, updating wikis, inputting into docs, having coffee chats, attending team meetings and offsites) or on career and personal development (trainings and mentoring).


About the team
Our team values collaboration and individual ownership. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.