Associate, Engineering Program Manager, Forward Deployed Engineering at Cohere

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Associate, Engineering Program Manager, Forward Deployed Engineering
Toronto / New York City / San Francisco / United States


Who are we?
Cohere is focused on building and deploying large language model (LLM) AI into enterprises in a safe and responsible way that drives human productivity, and creates magical new ways to interact with technology and real business value. We’re a team of highly motivated and experienced engineers, innovators, and disruptors looking to change the face of technology.

Our goals are ambitious, but also concrete and practical. Cohere wants to fundamentally change how businesses operate, making everyone more productive and able to focus on doing better what they do best. Every day, our team breaks new ground, as we build transformational AI technology and products for enterprise and developers to harness the power of LLMs.

Cohere was founded by three global leaders in AI development, including our CEO, Aidan Gomez, who co-created the Transformer, which makes LLMs possible. Collectively, we're driven by the belief that our technology has the potential to revolutionize the way enterprises, their employees, and customers engage with technology through language.

Cohere’s broader research team is world-renowned, having contributed to the development of sentence transformers for semantic search, dynamic adversarial data collection and red teaming, and retrieval augmented generation, often referred to as “RAG,” among other technological breakthroughs.

We have been deliberate in assembling a team of operational leaders with industry-leading experience, with backgrounds working at the most sophisticated, demanding, and respected enterprises in the world. Cohere’s operational leaders have built, scaled, and led multi-billion product lines and businesses at Google, Apple, Rakuten, YouTube, AWS, and Cisco.

The Cohere team is a collective from all walks of life, from people who left college to start businesses, to some of the most experienced people from globally renowned companies. We believe a diverse team is the key to a safer, more responsible technology, and that different experiences and backgrounds enable us to tackle problems from all angles and avoid blindspots.

There’s no better time to play a role in defining the future of AI, and its impact on the world.

Why this role?

We are seeking an Engineering Program Manager to join the Tech team at Cohere, with a primary focus on facilitating the collaboration of our development partners in utilizing our LLM solutions. In this role, you will closely collaborate with Cohere's Forward-Deployed Engineering Team to support the joint development of LLM NLP solutions across various enterprise use cases for our key strategic partners.

As a EPM, you will: 

- Facilitate clear, timely, and objective communication channels between Cohere, external partners, customers, and various stakeholders within and beyond the tech organization.
- Drive on-time delivery and deployment, identifying development and feasibility requirements.
- Establish milestones for checkpoints and provide regular status updates.
- Actively engage in day-to-day operations, taking a hands-on approach.
- Lead operational communication between Cohere and its customers.
- Own reporting, tracking, communication, and delivery for key enterprise customers.
- Triage important requests, prioritize options, and address urgent matters.Participate in use-case discovery meetings with customers.
- Contribute to project and planning meetings with the Forward-Deployed Engineering (FDE) team.
- Collaborate in team meetings to discuss operational strategy with Engineering Program Manager peers.

You may be a good fit if you have:

- 2-3 years of professional experience in roles such as Engineering or Technical Program Manager, or similar operations-focused positions
- In-depth experience collaborating with engineers in software or ML-based product development
- Hands-on experience managing customer and partner operations
- Proficiency in product discovery, shared execution planning, road mapping, platform and technical onboarding, as well as process design and documentation
- Background in customer interaction, specifically with enterprise customers on co-development opportunities
- Proven experience working with cross-functional teams, coordinating efforts across multiple teams.
- Successful track record of delivering technical products, services, or solutions to internal or external customers.
- Ability to communicate effectively in diverse contexts
- Prior understanding of Cohere and familiarity with the NLP product space

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants of all kinds and are committed to providing an equal opportunity process. Cohere provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Our Perks:
🤝 An open and inclusive culture and work environment 
🧑‍💻 Work closely with a team on the cutting edge of AI research 
🍽 Weekly lunch stipend, in-office lunches & snacks
🦷 Full health and dental benefits, including a separate budget to take care of your mental health 
🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK
🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
🏙 Remote-flexible, offices in Toronto, Palo Alto, San-Francisco and London and co-working stipend
✈️ 6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.

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