AI & Automation Specialist – People Operations

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

A Little About Us:

We’re looking for an AI & Automation Specialist to help design and implement intelligent automations, AI-driven tools, and digital agents across our People Team.
 

You’ll partner with HR leaders, People Technology, and cross-functional teams to re-engineer processes, deploy AI-powered solutions, and drive efficiency across the employee lifecycle — from onboarding and case management to analytics and workforce planning.

This is an exciting opportunity for a hands-on builder who understands both HR operations and modern AI capabilities — and who’s passionate about creating practical, scalable solutions that elevate productivity and employee experience.

Key Responsibilities:

• AI Agent & Workflow Development

  • Design, prototype, and deploy AI agents and create, edit and enhance existing chatbots or agents to streamline repetitive HR processes.
     

  • Leverage LLMs, automation frameworks, and APIs to integrate AI capabilities into existing HR tools (ServiceNow / Jira / Workday / Google Workspace / Slack).
     

• Process Automation & Optimization

  • Partner with HR Shared Services and COEs to identify manual workflows suitable for automation.
     

  • Build and maintain automation scripts and workflows using existing and new AI tools where appropriate.
     

  • Measure ROI and efficiency gains of implemented automations.
     

• AI Tool Evaluation & Integration

  • Research emerging AI technologies, recommend best-fit tools, and support implementation pilots (e.g., document summarization, sentiment analysis, knowledge search etc.).
     

  • Collaborate with IT and Security to ensure compliance and governance of AI usage across HR.
     

• Data & Insights

  • Partner with People Analytics to enhance data pipelines and dashboards using AI-powered analysis.
     

  • Develop prompt templates, model fine-tuning inputs, and governance frameworks to ensure accuracy and ethical AI use.

• Change Enablement

  • Play a crucial role in prioritization efforts to determine focus areas to optimize impact across the People Team

  • Educate HR teams on how to effectively use AI tools and prompt strategies.
     

  • Create training guides, demos, and documentation to drive adoption and confidence

Qualifications:

• 3+ years’ experience in HR technology, process automation, people analytics, or similar function.

• Hands-on experience with AI tools (e.g., Gemini Enterprise, Google Vertex AI, Glean, OpenAI, Anthropic, Microsoft Copilot, or similar LLMs), prompt engineering and leading AI/automation projects end to end (ideation to adoption).

• Strong understanding of HR systems and data (Workday, ServiceNow, Jira, or comparable platforms).

• Proficiency in workflow automation (e.g., n8n, Make, Zapier, UiPath, Workato).

• Excellent problem-solving, stakeholder management, and communication skills.
   

Preferred:

• Background in scripting or low-code development (Python, SQL, or JavaScript familiarity a plus).

• Experience deploying chatbots or copilots in a corporate environment.

• Understanding of HR process frameworks (onboarding, case management/ticket flows, offboarding, recruiting, compensation etc…).

• Familiarity with data privacy, AI governance, and responsible AI practices.

What Success Looks Like:

• Reduction in manual HR ticket volume and cycle time through automation.

• Increased HR team productivity and measurable efficiency gains.

• Demonstrated ROI and scalability of AI initiatives across the People Team.
   

Why Join Us

You’ll be at the center of our AI-First HR Transformation, helping redefine how HR delivers service and insights. This role is ideal for someone who loves to experiment, build, and make tangible impact in a fast-moving, collaborative environment.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $80,625.00 - $168,125.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

Currently work for Yahoo? Please apply on our internal career site.